Delivery & Access Policy

All products are delivered electronically. Upon successful payment:

• Software licenses are delivered as a license key and/or download link, sent to your registered email and available in your account dashboard.
• OTT subscriptions are activated instantly on your account, granting immediate streaming access.
• Utility apps are made available for download directly or via the applicable app store.
• Online courses unlock immediately in your account, based on the access duration purchased (e.g., lifetime or term-based).

Access is typically granted within minutes of successful payment confirmation. In rare cases involving manual verification, license provisioning, or payment gateway delays, activation may take up to 24 hours. You will be notified by email once your access is active.

To use our Services you will need a supported device, a compatible operating system or browser, and a stable internet connection. Minimum system and connectivity requirements are listed on each product's page. Shivronix is not responsible for access issues caused by unsupported devices or inadequate internet connectivity on your end.

Certain OTT content, courses, or software features may be limited or unavailable in specific regions due to content licensing, regulatory, or export-control restrictions. Where a product is restricted in your region, this will be indicated at the point of purchase.

While we work to keep access instant and uninterrupted, delivery or streaming may occasionally be delayed or disrupted due to:

• Scheduled maintenance or platform updates.
• Third-party hosting, CDN, or payment gateway outages.
• Internet service disruptions on your end.
• Force majeure events, including natural disasters, government action, or cyber incidents.

Shivronix will make reasonable efforts to restore access promptly and will communicate significant outages through the website or your registered email.

If you complete payment but do not receive access, license details, or download links within 24 hours, contact our support team with your order ID and payment confirmation. We will verify and resolve the issue, or process a refund in line with our Refund & Returns Policy.

Shivronix does not currently ship physical products, discs, or hardware. Should we introduce any physical deliverables in the future, a separate shipping policy covering packaging, courier partners, and delivery timelines will be published.

We may update this Delivery & Access Policy at any time. Updated versions will be posted on this page and take effect immediately upon publication.

For access, activation, or delivery issues, contact our support team through the official channels on our website.