Privacy & Cookies Policy

• Account information: name, email address, phone number, and password/authentication data.
• Payment and billing details for subscriptions, software licenses, app purchases, and course enrolments.
• Device and technical data: device type, operating system, browser type, IP address, and app diagnostic/crash logs.
• Usage data: features used within our software and apps, viewing history and watch progress on the OTT platform, and course progress and completion data.
• Communications: support tickets, feedback, and correspondence with our team.

• Provide, operate, and maintain our software, OTT platform, utility apps, and course portal.
• Process subscriptions, license activations, and course enrolments.
• Personalize content recommendations (e.g., what to watch, courses to continue) and app functionality.
• Send license, billing, renewal, and service-related notifications.
• Diagnose bugs, improve performance, and develop new features.
• Detect and prevent fraud, unauthorized access, and misuse of our Services.
• Comply with applicable legal and regulatory obligations, including India's data protection laws.

All transactions are processed through secure, PCI-compliant third-party payment gateways. Shivronix does not store complete card, banking, or UPI credentials on its own servers.

Our website, web app, and OTT platform use cookies and similar technologies to:

• Keep you signed in and remember preferences (e.g., playback quality, course progress).
• Analyze usage patterns and platform performance.
• Personalize recommendations across our software, OTT content, and courses.
• Measure the effectiveness of marketing communications.

You can disable cookies through your browser settings; some features (such as staying logged in or resuming playback) may not function correctly if you do.

We do not sell or rent personal information. We may share data only with:

• Cloud hosting, infrastructure, and CDN providers that power our software and streaming delivery.
• Payment gateway and billing partners.
• Content and technology partners involved in delivering OTT or course content.
• Analytics providers used to improve our products.
• Government or regulatory authorities where required by law.

We apply administrative, technical, and physical safeguards, including encryption in transit and access controls, to protect your information. No software system or platform can guarantee absolute security, and we encourage users to also protect their own account credentials.

• Access, review, or correct your account information.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Withdraw consent for optional data processing (e.g., personalized recommendations).
• Opt out of marketing emails, SMS, and push notifications.
• Download a copy of your course progress or watch history, where technically feasible.

Our Services may link to or integrate with third-party platforms (app stores, payment processors, content partners). We are not responsible for the privacy practices of those third parties.

Our Services are intended for users aged 13 and above. Some OTT content or courses may be designed for younger audiences under parental supervision; we do not knowingly collect personal information directly from children without appropriate parental or guardian consent.

We retain personal data only as long as necessary to provide our Services and meet legal, tax, and accounting obligations. Data no longer required is securely deleted or anonymized.

We may update this Privacy & Cookies Policy from time to time. Updated versions will be posted on this page, and continued use of our Services constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact us through the official support channels on our website.