Refund & Returns Policy

• New software license or subscription purchases are eligible for a full refund if requested within 7 days of purchase, provided the license has not been activated or used beyond initial setup.
• Once a license key has been activated, or the software has been substantively used, the purchase becomes non-refundable except where the software is defective and cannot be resolved through support.
• Recurring subscription charges already billed are non-refundable, but you may cancel to prevent future renewals.

• OTT subscriptions (monthly, annual, or pay-per-view) are generally non-refundable once content has been streamed or accessed.
• If you were charged in error, or experienced a verified technical failure that prevented access to purchased content, contact support within 48 hours for a refund or credit review.
• You may cancel your subscription at any time; access continues until the end of the current billing cycle, after which it will not renew.

• One-time app purchases are eligible for a refund within 7 days if the app was not activated or used beyond a trial/setup step.
• Purchases made through third-party app stores (Google Play, Apple App Store) are subject to that store's refund policy in addition to this one.
• Defective or non-functional apps that cannot be fixed through an update or support will be refunded or replaced at our discretion.

• Courses are eligible for a refund within 7 days of purchase, provided less than 20% of the course content has been viewed.
• Courses accessed beyond this threshold, or purchased as part of a bundle/offer, are non-refundable except in cases of a verified technical fault.
• Free or promotional courses are not eligible for refunds.

• Gift cards, promotional credits, and vouchers.
• Custom or bespoke software development engagements, governed by their individual service agreements.
• Any product explicitly marked "Non-Refundable" at the point of purchase.
• Purchases where misuse, fraud, or violation of our Terms & Conditions is identified.

• Contact our support team with your order ID, account email, and reason for the request.
• Our team will review usage/activation status and eligibility under this policy.
• Approved refunds are processed to the original payment method.

• Cards, UPI, Net Banking: 5–10 business days after approval.
• Wallet / store credit: 24–48 hours after approval.
• Actual timing may vary depending on your bank or payment provider.

Subscriptions (OTT, software, or app plans) can be cancelled anytime from your account settings or by contacting support. Cancellation stops future billing but does not automatically trigger a refund for the current billing period. See the relevant section above for that product type.

We reserve the right to reject suspicious refund requests, limit refund eligibility for specific accounts, or suspend accounts involved in abuse of this policy, chargeback fraud, or repeated excessive refund claims.

We may update this Refund & Returns Policy at any time. Updated versions will be posted on this page and apply to purchases made after the update date.

For refund, cancellation, or billing assistance, contact our support team through the official channels on our website.